Introduction

This Privacy Policy describes how My Dog & Me, operated by Future Studio LLC (“we,” “us,” or “our”), collects, uses, and protects your personal information when you visit our website, create an account, or make a purchase.

We are committed to handling your data responsibly and in compliance with applicable laws, including:

• U.S. federal and state privacy laws (including CCPA/CPRA)

• General Data Protection Regulation (GDPR)

• Personal Information Protection and Electronic Documents Act (PIPEDA)

By using our website, you agree to this Privacy Policy.

 

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1. Information We Collect

a. Information You Provide

When you interact with us, we may collect:

• First and last name

• Email address

• Phone number

• Billing and shipping address

• Account login details (if you create an account)

• Order details

• Any information you provide when contacting us

b. Information Collected Automatically

When you browse our website, we automatically collect:

• IP address

• Device and browser type

• Time zone and approximate location

• Pages visited and interactions

• Referral source

This is collected using cookies and similar technologies.

c. Information from Third Parties

We may receive limited information from:

• Shopify (our ecommerce platform)

• Payment providers (e.g., Shopify Payments, PayPal)

• Analytics & advertising tools (e.g., Google Analytics, Meta)

 

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2. How We Use Your Information

We use your information to:

Order Processing & Fulfillment

• Process and deliver your orders

• Share necessary details with fulfillment partners

• Send order confirmations and updates

Customer Support

• Respond to inquiries and requests

• Handle returns or issues via email

Account Management

• Allow you to create and manage your account

• Provide access to order history

Marketing & Advertising

• Send emails via Shopify Email (only if you opt in)

• Show relevant ads on platforms like Instagram and Facebook

Improvement & Security

• Improve website performance and user experience

• Prevent fraud and protect our business

Legal Compliance

• Meet tax, accounting, and legal obligations
  

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3. Legal Basis (GDPR)

If you are in the EEA or UK, we process your data based on:

• Contract (to fulfill your order)

• Consent (for marketing communications)

• Legal obligations

• Legitimate interests (analytics, fraud prevention, operations)
  
  

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4. Sharing Your Information

We share your information only when necessary with:

• Shopify, Inc. (website platform and infrastructure)

• Fulfillment partners (to ship your order)

• Payment providers (secure transactions)

• Analytics & advertising partners (Google Analytics, Meta)

We do not sell your personal information.

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5. Targeted Advertising & Your Rights (U.S.)

We may use your data to show you ads on other platforms based on your activity on our site.

Under certain U.S. state laws, this may be considered “sharing” or “targeted advertising.”

You may have the right to opt out.

You can do so by:

• Adjusting your browser settings

• Using Global Privacy Control (GPC) signals

• Contacting us directly

If your browser sends a GPC signal, we will treat it as a request to opt out where required by law.

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6. International Data Transfers

Your information may be processed outside your country, including in the United States.

Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs).

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7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep your cart active

• Improve site performance

• Understand user behavior

• Deliver relevant ads

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

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8. Data Retention

We retain your information only as long as necessary:

• Orders & legal records: typically 3–7 years

• Accounts: until you delete your account or request deletion

• Marketing: until you unsubscribe

After that, data is deleted or anonymized.

 

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9. Data Security

We use reasonable safeguards to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

 

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10. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent

• Request data portability

• Opt out of marketing or advertising

To exercise your rights, contact us at: hello.mydogandme@gmail.com

We aim to respond within 30 days.

 

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11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

 

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12. Children’s Privacy

We do not knowingly collect personal data from individuals under 16.

If we become aware of such data, we will delete it.

 

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13. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised effective date.

 

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Contact

For any questions: hello.mydogandme@gmail.com